When to call for emergency garage door repair
Call us any hour at (208) 629-1567 when a broken door leaves your home open, traps your vehicle, or looks unsafe. Garage doors don't break on a schedule, and many springs give out on cold winter mornings, right when you need to leave for work. These situations count as emergencies:
- The door is stuck open and you can't secure the garage or your home
- A spring broke and your vehicle can't get out
- A cable snapped and the door is hanging crooked
- The door came off its track or is jammed partway
- A vehicle hit the door and it won't open or close
If the door is closed and secure but noisy or slow, it can usually wait for a regular repair visit.
What to do while you wait
A broken door can turn dangerous fast. Until a technician arrives:
- Stop using the opener. Running it against a broken spring or cable can strain or burn out the motor, or drop the door.
- Keep children and pets away from the door and out of the garage.
- Don't stand or walk under the door if it's stuck open, partly open or crooked.
- Don't touch the springs or cables. Never loosen, unwind or remove them; the stored tension can hurt you badly.
- Be careful with the red emergency release cord. A door with a broken spring can fall fast once released. Pull it only with the door fully closed, or with someone holding the door.
- Lock the door from the garage into the house if the garage door is stuck open.
Don't try to drive out under a door that's stuck partway or hanging crooked. A car stuck in the garage is an inconvenience; a door coming down on it, or on you, is far worse.
How to tell what broke
One sudden snap from the garage, followed by a door that won't open, most likely means a torsion spring gave out. Look at the spring on the bar over the door; if the coils show a split an inch or two wide, that's your answer. Our spring replacement page explains the fix.
If you already pressed the button, the opener may have lifted the door a few inches and stopped. Don't try again, and don't lift it by hand.
A cable hanging loose beside the door, or a door that sits lower on one side, points to a broken cable. Rollers popped out of the track mean the door is off track, and a bent rail often comes with it; see track repair. Look from a safe distance and don't touch anything.
What to tell us when you call
- What happened: a bang, a grinding noise, a bump from a car, or the door just stopped
- Where the door is now: closed, open, partly open or crooked
- Whether a car is trapped or the garage is open to the street
- The size of the door: single, double or tall RV
That tells the technician what to bring. Our trucks carry torsion springs, cables and cable drums, plus winding bars and a cable crimping tool.
Emergency repair or regular repair?
The work is the same; what changes is how urgent it is. Emergency service is for a door that's unsafe or leaves you stuck or exposed. For problems that can wait, like a noisy door or a remote that quit, see garage door repair or opener repair.
We cover Nampa, Caldwell, Middleton, Star, Eagle, Meridian, Kuna and Boise, from Lake Lowell to the Boise River.
How it works
- Call any hourTell us what happened and where the door is now.
- Make it safeThe technician secures the door so it can't fall or move unexpectedly.
- Diagnose and quoteThe technician lays out your choices and what each one costs, and nothing starts until you say yes.
- RepairWe replace the broken spring or cable, or get the door back on track.
- Test and clean upWe check the auto-reverse, the safety sensors and the door's balance, then sweep up before we go.